EMIE – Terms and Conditions



EMIE provides website and related content located at www.emie.com and markets design-oriented electronics for the purposes of sale and fulfillment by E-Services Group Ltd (ESG) subject to the following conditions. Please read our website carefully. By visiting or shopping at www.emie.com, you agree to accept and be bound by these conditions, which include the other policies posted on this website, as modified from time to time. 

Privacy : Please review our Privacy Policy for our applicable practices when using our website. 

Copyright Notice : All content included on our website (including the text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software) and the compilation of all such content that is used on this website is the property of www.emie.com  or its content suppliers, and is protected by applicable copyright laws. 

Trademark Notice: EMIE is our trademark and may not be used in connection with any other product or service that does not belong to EMIE or that may cause confusion among customers or in any manner that disparages or discredits EMIE. The same restrictions on use apply to other trademarks, not belonging to EMIE, that appear on our website but which are the property of their respective owners, who may or may not be connected to EMIE.

Electronic Communications : When you visit or send e-mails to www.emie.com , you are communicating with www.emie.com  electronically. You consent to receive communications from www.emie.com electronically. www.emie.com  will communicate with you by e-mail or by posting notices on the www.emie.com  website. You agree that all conditions, agreements, notices, disclosures and other communications provided to you electronically satisfy any requirement that such communications be in writing. 

License To Use And Site Access : www.emie.com  grants a limited license to access and make personal use of this website and prohibits any download (except for page caching) or modification of any or all of it, except with the express prior written consent of www.emie.com . This license does not include any collection, use, resale or commercial use of this website or the website content, any derivative use of this website or its content, any downloading or copying of account information for the benefit of another person, or any use of any data gathering and extraction tools. This website, or any part, may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express prior written consent of www.emie.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of www.emie.com without the express written consent of www.emie.com. You may not use any meta tags or any other "hidden text" that may have reference to www.emie.com's name or trademarks without the express written consent of www.emie.com . Any unauthorized use terminates the license granted by www.emie.com for the use of the website. You are granted a limited, revocable, and nonexclusive right to create and maintain a hyperlink to the home page of www.emie.com only where this link does not portray www.emie.com , or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any www.emie.com logo or other proprietary graphic or trademark as part of the link without the express written permission of www.emie.com

Enforcement : www.emie.com reserves the right to investigate and prosecute violations of any part of the Conditions of Use to the fullest extent of the law; in doing so, www.emie.com may involve and cooperate with law enforcement authorities in prosecuting users. You acknowledge that www.emie.com has no obligation to monitor your access to or use of the website www.emie.com, but reserves the right to do so for purpose of operating the website www.emie.com, to ensure your compliance with the Conditions of Use or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. 

Your Account: You may use www.emie.com only if you are an adult, and by using the website www.emie.com, you warrant and represent that you are 18 years of age or older. If you are under the age of 18, do not use, access or register on www.emie.com. In using this website, www.emie.com requires you to register and create an account on the site. You agree as a condition of use and registration that we may contact you to inform you of changes to these Conditions of Use or describe new services available from www.emie.com

You are responsible for maintaining the confidentiality of and all activities that occur under your account and password. You also accept responsibility for restricting access to your computer, and you agree to immediately notify www.emie.com of any security breach of your account. www.emie.com shall not be responsible for any losses arising out of the unauthorised use of your account. 

www.emie.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at www.emie.com 's absolute discretion with giving any reason therefor. You may cancel your account at any time via information found on our Contact Us page. 

Product Description: www.emie.com makes every effort to make our product descriptions as accurate as possible. However, www.emie.com does not warrant that the product descriptions or other content found on the website is accurate, complete, reliable, current or error-free. If you receive a product from www.emie.com that is not as described, your sole remedy is to return it in an unused condition in accordance with our condition on Cancellation, Returns and Refunds. 

Pricing: www.emie.com cannot confirm the price of an item until you place your order. Whilst www.emie.com makes every effort to make our pricing as accurate as possible, some items found listed on our website may be mispriced; if the correct price for an item is actually higher than your ordered price, www.emie.com will, at our own discretion, either contact you for further details before shipping or cancel your order and notify you of such cancellation. 

Order Placement And Import: By placing an order with www.emie.com, you accept all responsibility for ensuring that your purchase can be imported in accordance with the laws of the country to which you have requested www.emie.com to ship your purchase and you also agree that you are the sole importer for the purchase of your product for all purposes, including but not limited to customs regulations, copyright and trademark laws and you agree to comply with all laws and regulations of the country in which the goods are received. To this end, you acknowledge and agree that www.emie.com's role is limited to procuring your purchased products in Hong Kong and other regions, and making these products available through the website to you for purchase in Hong Kong and for your import to your country. Under no circumstances will www.emie.com be party to the import of such products nor will www.emie.com be responsible for any liability arising under the laws of any country other than Hong Kong for the import and sale of products available on the site, including without limitation customs regulations and customs holds, detentions and seizures and copyright and trademark laws. Customers outside Hong Kong authorize www.emie.com to make arrangements for customs clearance on their behalf for the purchases made. Customs clearance procedures may mandate the opening and inspection of cross-border deliveries. 

Import, Taxes And Fees : Where import duties and taxes (directly and indirectly related) are applicable on overseas deliveries outside Hong Kong, these will normally be subjected to the recipient; directly related taxes and duties include those import taxes/duties that are levied on the invoiced order, any courier's customs handling surcharges and any Free Domicile forwarding surcharges levied by the courier; indirectly related taxes and duties arise from different customs policies around the world which may apply other additional customs or clearance costs. Customs policies differ in each country, hence you should contact your local customs office for further queries relating to the applicable policies. www.emie.com has no control over these import duties or taxes. For some item and delivery destination country combinations, an import handling fee borne by www.emie.com may be included and noted on your shipment invoice. Where an import handling fee is included, www.emie.com will bear liability for the taxes and duties that are only directly related to the invoiced order. Any Import handling fee included on your shipment notice is non-refundable. If you return your product within 14 days of purchase in European countries, or 7 days in other countries, in accordance with our condition on Cancellations, Returns, and Refunds, the import handling fee may be refundable provided that you are eligible for it under the Returns Policy and that you obtain prior authorization from www.emie.com prior to the return of the product. No terms and conditions contained in the confirmation of your payment or of your purchase order or other document of the buyer will form part of the contract. 

Payment For Purchases : Payment for the ordered items is due at the time the order is acknowledged. www.emie.com offers, at the point of checkout, various payment methods such as credit cards and other popular payment methods for customers to make payment for their ordered items. You will accept responsibility to pay all costs and fees in connection with your ordered items in relation to the use of the payment method of your choice. In the event of any unauthorized transactions made to your payment account by a third party, you will be responsible for the amounts billed. Where payment for purchase(s) on our website is not settled to www.emie.com, you will agree to pay all amounts due to www.emie.com upon demand. 

Order Acceptance : Placing an order with, or making a payment to, www.emie.com represents your offer to us to make a purchase of the ordered items. www.emie.com will email you acknowledgement of your offer to confirm your order details. The offer of your purchase will be accepted by www.emie.com when we dispatch the product to you and e-mail you confirmation of this, as represented by a dispatch email. In the event your order includes multiple items, any item(s) included in your offer of purchase that are not dispatched and not included in the dispatch email, will not be included in the acceptance of your offer of purchase for those affected items. 

Pre-Orders : Where your order basket includes "in stock" items along with "pre-order" items, "in stock" items are to be shipped at earliest when the items on "pre-order" are available for dispatch. 

Passage of Risk : All items purchased from, and have payment settled to, www.emie.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier selected by www.emie.com to deliver your order. Where you are eligible for a refund for returned item(s), www.emie.com does not take title to the returned item(s) until the item(s) arrives at our prescribed Returns Address along with the proper authorization and completed form. At www.emie.com's own discretion, a refund may be issued without requiring a return; in such circumstances, www.emie.com does not take title to the refunded item. 

Cancellation, Returns and Refunds : You can submit Cancellation requests by e-mail for your order at any time prior to the dispatch. Where the dispatch has been made, you may request for a Refund up to 14 days after the goods are delivered (unless where physical damage is found when your order is delivered, you must notify us immediately); to submit the request, simply email us to start the process. Where you are eligible for a Refund, www.emie.com will provide authorization and a returns address if appropriate. Most requests, that are within the 14 day period and that are (i) for new unopened items or (ii) found to be faulty will be eligible for a Refund. Goods returned for Refund must be in their original condition with all original packing, accessories and included materials. You must take all due reasonable care of the goods and return them in its original and undamaged condition. Where purchases are opened and are of usable software, consumable goods, or items impacted by hygiene, such items will not be eligible for Refund. 

Any Refund approved shall be minus Refund Deductibles (comprising of a combination of, but not limited to, shipping costs incurred either by www.emie.com or you, restocking fees, and administration costs). Details of Refund Deductibles are determined at the discretion of www.emie.com, and shall be made available along with your refund eligibility information. 

Furthermore, you agree to bear the costs of returning the item(s). The cost incurred in returning the item(s) may be eligible for reimbursement where the item(s) are found to be defective and if proper authorization from www.emie.com is sought and provided prior to the return of the item(s). 

Where a refund is requested and eligibility confirmed in accordance with these Conditions of Use, we will process the refund for the corresponding amount as soon as practicable; in any event the refund may take up to 30 (thirty) days, after refund eligibility is confirmed, to appear in your payment account. 

Product Warranties : All products, unless otherwise stated in the product listing, are supplied with a 12 Month Warranty provided in-house by www.emie.com; any included accessories for your product, such as batteries, chargers, carry a standard 12 Month Warranty. Where any manufacturer warranty is provided with your product, the manufacturer warranty shall supersede the warranty by www.emie.com. Proof of purchase must be provided as a pre-condition for eligibility for a warranty repair. Where a fault with your product occurs after 14-days of delivery and within the provided warranty period, you may submit a request to your warranty provider for authorization of a repair, replacement or refund (at the absolute discretion of your warranty provider) for your product. To begin the process of requesting eligibility and authorization, simply contact us here; www.emie.com will then provide details on what to do next. Faults due to accident, neglect, or mis-use are not eligible for inclusion under warranty. Where it is confirmed that a manufacturing fault has occurred and is covered under warranty, www.emie.com will arrange for a repair of your product and return to you at no cost.

www.emie.com cannot accept and process any return without a completed Returned Merchandise Authorisation (RMA) form. It is your responsibility to ensure that the correct return delivery address is printed on the RMA form, as we can only return the repaired or replacement Item to this address.

www.emie.com reserves the right to close any cases regarding Returned Items if we are unable to contact you for 3 months. In addition, any Returned Items which remain unclaimed for more than 3 months will be disposed of. 


www.emie.com, its staff, objectives and its affiliates shall be held harmless and shall not be liable for any damages, claims, losses, costs or expenses of any kind arising from your use of this website or from any medium of communication with www.emie.com, or from any information, content, materials, products, (including software) or services included on or otherwise made available to you through this website. 

You expressly agree that your use of this website is at your sole risk. 

Disputes : Any dispute, or claim relating in any way to your visit to our website or to products or services sold or distributed by www.emie.com will be subject to confidential binding arbitration in Hong Kong, rather than in court, except that you may submit for claims in small claims court if your claims qualify. Arbitration will not include any judge or jury, and court review of an arbitration ward is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would. Arbitration shall be conducted, and documents presented, in English; or be accompanied by an English translation of the documents. The Arbitration award will state the reason(s) upon which the award is based. 

Applicable Law : You agree that the laws of the Hong Kong will govern these Conditions of Use, any other applicable polices and any dispute of any sort that might arise between you and www.emie.com or its affiliates. 

Policy and Severability : 
Please review all www.emie.com's policies posted on this site. These policies also govern your visit to www.emie.com, hence you will be deemed as having agreed to accept and be bound by the policies. These Conditions of Use and Privacy Policy constitute the entire Conditions of Use and supersede any other conditions, agreements or understandings (oral or written) between www.emie.com and you with respect to their subject matter. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. If you choose to leave the www.emie.com website via links to websites other than www.emie.com, www.emie.com is not responsible for the privacy policies of those sites or the cookies those websites use. 

Assignment : You agree that these Conditions of Use and all agreements and information incorporated herein may be automatically assigned by www.emie.com, in its sole discretion, to a third party. You may not assign your obligations to another party. 

Modification : www.emie.com reserves the right, at its sole discretion to make changes to our website, policies and these Conditions of Use at any time. You agree to accept and be bound by our Conditions of Use, which include the various policies posted on this website, by the act of visiting or shopping at www.emie.com

The website of www.emie.com is found at www.emie.com